Return Policy
Due to the digital nature of our products, all sales are generally final. However, we offer a full refund under the following conditions:
Refund Eligibility
A full refund will be issued if requested within 48 hours of purchase and less than 25% of the course content has been viewed.
Refunds will not be issued if:
More than 25% of the course content has been viewed
More than 48 hours have passed since the date of purchase
A refund was previously issued for the same product
Exceptions
Refunds may be considered outside of these terms in cases of duplicate accidental purchase or documented technical failure preventing course access. Please contact us to discuss.
How to Request a Refund
Email info@drzphd.com within 48 hours of purchase with your order number and reason for requesting a refund. Approved refunds are processed within 5-7 business days to your original payment method.
TERMS OF USE
These Terms of Use ("Terms") represent an agreement between you and DR Z PHD PLLC ("we," "us," or "our") and govern your use of our website at www.drzphd.com ("Site") and any digital course products made available through the Site ("Products"). By purchasing or accessing any Product, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. LICENSE TO USE
DR Z PHD PLLC grants you a non-exclusive, non-transferable, revocable license to access and use the Products for your personal, non-commercial use only, in accordance with these Terms. We reserve all rights not expressly granted herein. We may change, suspend, or discontinue any Product at any time. We may terminate your license without refund if we determine, in our sole discretion, that you have violated any provision of these Terms.
2. ACCOUNT REGISTRATION
To access your purchased Products, you must create an account on our Site. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at info@drzphd.com if you believe your account has been compromised. We reserve the right to disable any account at any time, in our sole discretion, if we believe you have violated these Terms.
3. PAYMENT
All Products are offered at a one-time fixed price as listed on the Site at the time of purchase. Payment is due in full at the time of purchase. All fees are payable in U.S. dollars. We reserve the right to update pricing at any time; however, price changes will not affect purchases already completed.
4. REFUND POLICY
Due to the digital nature of our Products, all sales are generally final. A full refund will be issued only if:
The refund is requested within 48 hours of purchase, AND
Less than 25% of the course content has been viewed
Refunds will not be issued if more than 48 hours have passed since purchase or more than 25% of the course content has been viewed. Only one refund per customer is permitted.
Exceptions may be considered in cases of duplicate accidental purchase or documented technical failure preventing course access. To request a refund, email info@drzphd.com within 48 hours of purchase with your order number and reason for request. Approved refunds are processed within 5–7 business days to your original payment method.
5. YOUR CONDUCT
You agree that you will not:
Use the Products in any manner that violates applicable local, state, federal, or international law
Share, distribute, resell, republish, or transfer access to any Product to any third party
Record, screenshot, download, or reproduce any course content in any format
Use the Products to impersonate any person or entity or misrepresent your affiliation with any person or entity
Attempt to reverse engineer, decompile, or circumvent any security or access controls on the Site
Use automated means to scrape or extract any content from the Site
6. INTELLECTUAL PROPERTY
All course content, including videos, written materials, workbooks, graphics, and any other materials available through our Products, is owned exclusively by DR Z PHD PLLC and is protected by U.S. and international copyright law. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any course content in any form without our express prior written consent. Purchasing a Product grants you a personal, non-transferable license to view the content for your own personal use only.
7. YOUR CONTENT
If you submit any content through the Site, including comments or communications, you grant DR Z PHD PLLC a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, and display such content in connection with our services. You represent and warrant that you own or have the rights to any content you submit.
8. DISCLAIMER OF WARRANTIES
The Products are provided "as is" without warranties of any kind, express or implied. While we make good faith efforts to provide accurate and helpful content, we make no representations or warranties regarding the accuracy, completeness, or fitness for a particular purpose of any course content.
All course content is intended for educational and informational purposes only and does not constitute medical, psychological, psychiatric, or legal advice, and does not establish a therapeutic or professional relationship between you and DR Z PHD PLLC or Dr. Natalia Zhikhareva. If you are experiencing a mental health emergency, please contact your local emergency services or a crisis helpline immediately.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by law, DR Z PHD PLLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Products. Our total liability for any claim arising under these Terms shall not exceed the amount you paid for the specific Product giving rise to the claim.
10. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless DR Z PHD PLLC, its officers, directors, and agents from and against any claims, damages, losses, and costs, including reasonable attorneys' fees, arising out of your use of the Products or your violation of these Terms.
11. PROTECTED CONTENT
By purchasing any Product, you agree that all course content, including videos, workbooks, webinars, and any other materials, is owned solely by Dr. Natalia Zhikhareva and DR Z PHD PLLC. You agree not to distribute, copy, share, or create any content that is recognizably similar to any course content without express written consent from DR Z PHD PLLC.
12. PRIVACY
Your use of the Site is subject to our Privacy Policy, available at drzphd.com/privacy-policy, which is incorporated into these Terms by reference.
13. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be governed by the laws of the State of California. Any dispute arising under these Terms shall be resolved exclusively by binding arbitration in Los Angeles, California, in accordance with applicable arbitration rules. You waive any right to participate in a class action lawsuit or class-wide arbitration.
14. CHANGES TO TERMS
We may update these Terms at any time by posting the revised version on our Site. Continued use of any Product following notice of changes constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must discontinue use of the Products.
15. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA)
If you believe any content on our Site infringes your copyright, please send a written notice to info@drzphd.comincluding: your contact information, a description of the copyrighted work, the location of the allegedly infringing material, a statement of good faith belief that the use is unauthorized, and your electronic signature.
16. MISCELLANEOUS
These Terms constitute the entire agreement between you and DR Z PHD PLLC regarding the Products and supersede all prior agreements. If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full effect. Our failure to enforce any right or provision shall not constitute a waiver. These Terms are binding upon acceptance at the time of purchase.
Effective Date: June 2026
DR Z PHD PLLC | info@drzphd.com | drzphd.com
PRIVACY POLICY
1. INTRODUCTION
DR Z PHD PLLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at drzphd.com and purchase or access our digital course products ("Products"). Please read this policy carefully. By using our Site or purchasing any Product, you agree to the terms of this Privacy Policy.
2. INFORMATION WE COLLECT
We may collect the following categories of personal information:
Information you provide directly:
Name and email address when creating an account or purchasing a Product
Payment information processed securely through our payment processor Stripe
Communications you send us directly via email or contact forms
Information collected automatically:
Browser type, operating system, and device information
IP address and general location data
Pages visited, time spent on pages, and referring URLs
Cookie and tracking data as described in Section 6 below
Information we do not collect:
We do not collect sensitive personal information such as health records, medical history, or clinical information through this Site
We do not collect information from children under 13 years of age and do not knowingly market to children
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
Process your purchases and deliver access to your purchased Products
Create and manage your account
Send order confirmations and account-related communications
Respond to your inquiries and provide customer support
Send marketing emails and newsletters through Flodesk, if you have opted in
Analyze Site usage and improve our website and Products through Google Analytics
Comply with applicable laws and regulations
Enforce our Terms of Use and protect our legal rights
4. HOW WE SHARE YOUR INFORMATION
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service providers: We share information with trusted third-party service providers who assist us in operating our Site and delivering our Products, including:
Squarespace — website hosting and course delivery platform
Stripe — payment processing
Flodesk — email marketing
Google Analytics — website analytics
Each of these providers has their own privacy policy governing their use of your data. We require all service providers to keep your information confidential and to use it only for the purposes for which it was shared.
Legal compliance: We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email if such a transfer occurs.
5. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain your account, comply with legal obligations, and resolve disputes. If you wish to request deletion of your data, please contact us at info@drzphd.com.
6. COOKIES AND TRACKING TECHNOLOGIES
Our Site uses cookies and similar tracking technologies to enhance your experience and analyze Site usage.
We use cookies to:
Maintain your login session and account access
Remember your preferences
Analyze Site traffic and usage patterns through Google Analytics
Google Analytics: We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to visiting our Site. We use this information to improve our Site. Google Analytics collects only the IP address assigned to you on the date you visit the Site, not your name or other identifying information. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Managing cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly. Refer to your browser's help documentation for instructions on managing cookie settings.
7. EMAIL COMMUNICATIONS
We use Flodesk to manage our email newsletter and marketing communications. By purchasing a Product or subscribing to our newsletter, you may receive emails from us including course updates, educational content, and promotional offers.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email. Unsubscribing from marketing emails will not affect transactional emails related to your account or purchases.
We comply with the CAN-SPAM Act and agree to:
Use accurate and honest subject lines and sender information
Include our business contact information in all emails
Honor all opt-out and unsubscribe requests promptly
8. DATA SECURITY
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are processed through Stripe using SSL encryption. Your payment card information is never stored on our servers.
While we take reasonable precautions, no method of transmission over the Internet is completely secure and we cannot guarantee absolute security of your data.
9. YOUR RIGHTS AND CHOICES
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information, subject to certain legal exceptions
Opt-out of marketing: Unsubscribe from marketing emails at any time
Data portability: Request your data in a portable format
To exercise any of these rights, please contact us at info@drzphd.com. We will respond to your request within 30 days.
10. WASHINGTON STATE PRIVACY
DR Z PHD PLLC is based in Washington State. We comply with the Washington My Health MY Data Act and other applicable Washington State privacy laws. Washington residents have the right to access, correct, and delete their personal data, and to opt out of the sale of personal data. We do not sell personal data. To exercise your Washington State privacy rights, contact us at info@drzphd.com.
11. CALIFORNIA RESIDENTS
Although we are based in Washington State, we may serve customers located in California. California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. California residents may submit requests to info@drzphd.com.
12. DO NOT TRACK
Our Site does not currently respond to Do Not Track signals from browsers. You may opt out of Google Analytics tracking as described in Section 6.
13. THIRD-PARTY LINKS
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Site with a revised effective date. Your continued use of the Site following any changes constitutes your acceptance of the updated policy.
15. CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
DR Z PHD PLLC
Email: info@drzphd.com
Website: drzphd.com